These guidelines are for students already approved by Student Disability Services (SDS) to use the CULift paratransit service. More information is available on our Transportation Accommodations page.
Description of Service
- The CULift Program is a pre-arranged shuttle service designed to help provide access to classes and on-campus activities for students with temporary and permanent disabilities that affect mobility. It runs on and near campus (map). The SDS Transportation Coordinator will make decisions about ride requests based on the CULift’s mission and available resources.
- Hours of operation for spring/fall semester when classes are in session are 7:45am–10:00pm, Monday–Friday. When classes are not in session and during the summer, the hours are 7:45am –4:45pm. The CULift does not operate on the weekends.
- Questions about access to the service should be directed to Student Disability Services: 607-254-4545, firstname.lastname@example.org.
- You (the rider) are responsible for entering all ride requests on the online scheduling website and planning well ahead when using the service. We cannot honor late requests for rides. Rides must be scheduled by 10am the business day before you need them. Rides for Monday must be entered by 10am Friday.
- Show up for all scheduled rides. Be on time for all scheduled rides. Make sure that you are waiting outside the building for your ride at least five minutes before its scheduled time. The CULift vehicle may arrive from anywhere up to 5 minutes before your scheduled ride to five minutes after. The CULift driver will not wait for you past your scheduled time and will not return to pick you up if you have missed your ride.
- Schedule pick up times for when you reasonably think you will be outside and ready for the ride. Allow yourself enough time to leave your residence, class, or appointment to arrive on time at the location where CULift will pick you up.
- Allow at least 20 minutes between “pickup time” and “arrival time” unless the ride is for back-to-back classes. Rides that request less time may be adjusted.
- The CULift can only take you to classes and programs that directly relate to your Cornell coursework, or to on campus appointments. It cannot take you to and from the dining hall for lunch, or to go to off campus appointments, etc.
- The CULift can only take you home and return you to campus later if there is a minimum of two hours between when you arrive home and will you will need to be picked up next.
- Ride requests are reviewed and may be adjusted. Check your email and/or the online schedule for notifications and changes.
- Rides are only for the approved rider unless SDS determines that an attendant is needed for accessibility reasons.
- The driver can only assist you in and out of the CULift vehicle.
- Use the scheduling website to make any changes to your schedule by 10:00am the business day before the needed ride. For example, changes for Monday rides must be made by 10:00am on Friday.
- Late schedule change requests are not to be made with the CULift driver. Emergency late requests (for day or night) can be made by calling the CULift dispatcher at: 607-254-8293 before 3:45pm. No changes can be made after 3:45pm.
- If you have questions about your rides, please call the CULift dispatcher at: 607-254-8293 or: email@example.com.
- Cancellation of a ride can be made online up to two hours before the ride.
- For rides PRIOR to 3:45pm, cancellations of rides less than two hours before the ride must be called in to the CULift dispatcher at: 607-254-8293 or e-mailed to firstname.lastname@example.org.
- For rides AFTER 3:45pm, cancellations less than two hours before the ride must be called into the driver at 607-229-6010. Do not text that number!
Failure to Comply
To use the service, you must agree to the above guidelines. Failure to comply may result in SDS re-evaluating your access to this service.